Why is the Return Rate for Vision Pro Increasing Among US Users?

Why is the Return Rate for Vision Pro Increasing Among US Users?

When Apple introduced the Vision Pro in the US market, the high-end augmented reality headset sparked immense expectations among tech enthusiasts. Priced at a steep $3,500, it was heralded as a potential game-changer in the realm of immersive user experiences. However, as the European market still waits for an official release announcement, the initial excitement in the US seems to be dwindling after the conclusion of Apple’s 14-day trial period.

A growing number of buyers who initially embraced the device have started voicing their dissatisfaction on various social media platforms. A significant portion of these disgruntled customers have made it clear that they intend to return their purchases. One of the most common grievances among these users pertains to the discomfort caused by the weight of the headset. The device’s weight, which is primarily focused on its front part, has been singled out as the primary cause of headaches and nausea experienced by these users.

But it’s not just the physical discomfort that has left many users disappointed. Several have taken issue with what they perceive as a lack of sufficient productivity-enhancing features on the Vision Pro, particularly given its hefty price tag. One user, for instance, shared on Threads that viewing Figma screens through the device resulted in dizziness, and it was not conducive to his work needs. On Carter Gibson, a social media platform for the tech community, an engineer pointed out that managing finer details like windows and files posed significant challenges to productivity.

Interestingly, the Vision Pro also attracted criticism from Mark Zuckerberg, the CEO of Meta. Zuckerberg, whose company produces the Quest 3, a direct competitor to the Vision Pro, highlighted various shortcomings of Apple’s device. However, given the rivalry between the two companies, his critique could be seen as somewhat biased.