IndiGo Responds to Allegations of Passengers Being Deboarded from Flight
IndiGo has issued a response to allegations made by a group of passengers who claim they were forced off a flight because the airline didn’t want to operate with only eight people on board. The incident occurred on a flight from Bengaluru to Chennai on Sunday night, leaving the passengers stranded at the airport.
According to the passengers, who were transit travelers on the Amritsar-Chennai flight (6E 478), the ground staff assured them of an alternative flight before making them exit the plane. IndiGo has now clarified that the passengers were unable to board their flight due to a delay in the incoming aircraft from Amritsar, resulting in a lack of time for them to make the connection at Bengaluru Airport.
In a statement, IndiGo expressed regret for the inconvenience caused and explained, “Flight 6E 478 was operating from Amritsar to Chennai via Bengaluru with eight transit passengers on board. Due to the delay of the incoming aircraft from Amritsar, these passengers were unable to board the onward flight to Chennai at the Bengaluru Airport.”
The airline further stated that their ground staff made every effort to assist the passengers in making their connection, but the lack of time ultimately prevented them from boarding the aircraft. However, the passengers claimed they were forced to spend the night at the airport as there were no available flights to Chennai, and that IndiGo did not provide them with accommodation. IndiGo, on the other hand, refuted this accusation, stating that certain passengers chose to stay at the airport lounge.
An official confirmed that the passengers were deboarded due to a change in the aircraft heading to Chennai, which was necessitated by operational reasons. The situation has sparked a waiting game for further response from both the airline and the affected passengers.